Customer focus and ethical values form the basis of our business approach at vMind. Our mission is to add value to our customers and be a reliable business partner. In this context, we commit to the following Customer Satisfaction Policy at vMind.
Research and Communication: We thoroughly investigate our customers' requests, inquiries, suggestions, and complaints and establish effective communication. We aim to maintain customer satisfaction by keeping communication continuously updated.
Complaints Management: We address complaints submitted to our company openly, objectively, sensitively, fairly, and confidentially. We prioritize customer privacy and safeguard their information with strict policies.
Development and Efficiency: We see customer requests, inquiries, suggestions, and complaints as opportunities for continuous improvement. We use this feedback as a valuable driving force to enhance our service quality and efficiency.
Legal and Ethical Compliance: We operate an end-to-end process in line with legal regulations, ethical standards, customer expectations, and employee feedback. This ensures that our company maintains high ethical standards and legal compliance.
Accessible Infrastructure: We keep the necessary infrastructure readily accessible for our customers to communicate their needs easily. We keep our communication channels open and ensure a swift and efficient response process.
Customer Focus: Humility lies at the heart of our customer focus, and we acknowledge that our customers are primarily right. We continuously improve ourselves and offer innovative solutions to ensure customer satisfaction.
Our company management is responsible for implementing and periodically reviewing our Customer Satisfaction Policy. We present this policy to all our employees, business partners, and customers.
